Tag Archives: Management

Are you an empathetic manager?

ManagingYourTeam

Are you an empathetic manager?

Empathy is the ability to walk in someone else’s shoes for a while and to see the world though their eyes! It means being able to suspend judgement, sharing their values and seeing things from their perspective. It is different from sympathy – it doesn’t mean feeling sorry for them. It does mean being able to understand what they are thinking and feeling and being able to establish trust.

The four different levels of Empathy

Classically there are regarded as being four different level of Empathy;

  • Level 0 – this is when there is no evidence that the other person’s thoughts or feelings are understood. This can be despite the efforts of the person to explain what they are thinking and feeling. It can be shown most obviously by callous and unthinking remarks
  • Level 1 – this is when there is some understanding but at a very superficial level. There is only partial understanding and the other person can feel confused and be lacking in trust as a result.
  • Level 2 – this when understanding and acceptance are shown but there is not complete understanding or acceptance
  • Level 3 – here there is complete understanding and acceptance for another’s feelings and thoughts.

Accepting that someone thinks and feels in a particular way, does not mean that you automatically approve of all behaviour which the individual thinks justified as a result. But it does mean that you can communicate with them and may be able to influence them in a positive way. It provides a basis for trust.

You cannot be truly empathetic with someone without listening, observing verbal and body messages and showing through your own voice and body language that you have understood. In other words you have to listen actively.

If you would like to know more about how a career coach can help your job and career prospects, please get in touch.

Warm regards
Wendy
wendymason@wisewolfcoaching.com
http://wisewolfcoaching.com

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Dealing with Difficult People – Three Ways to Deal with a Passive-Aggressive Colleague

 

123Dealing with Difficult People

Three Ways to Deal with a Passive-Aggressive Colleague

It can be very frustrating when someone you work with agrees with a plan of action and then goes off to do their own thing. This can have a number of results as well as not being good for harmony in the team.  But it is frequent and it can mean that you do not achieve your own goals. When you have to deal with someone who says one thing and does another, try this:

  • Talk to them Explain to your colleague what you’re seeing, hearing and experiencing. Describe the impact of their behaviour on you and provide your suggestions for how they might change.
  • Focus on work, not the person. You need to get the work done despite your peer’s style, so don’t waste time wishing they would change. Concentrate on completing the work instead.
  • Ask for commitment. At the end of a meeting ask everyone (not just the troublemaker) to reiterate what they are going to do and by when. Sometimes peer pressure can keep even the most passive-aggressive person on task.

Adapted from “How to Deal With a Passive-Aggressive Peer” by Amy Jen Su and Muriel Maignan Wilkins.

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Managing People – An Introduction to Performance Management

preparation

Managing People – An Introduction to Performance Management

This is an introduction to a series of videos which appear on YouTube but it also a good introduction to the subject.

You can find the rest of the videos at this link http://www.youtube.com/user/AgCareers?feature=watch. But I’ll be post them the rest of the series here anyway over the next few weeks on a Tuesday.

Thanks to http://www.agcareers.com/

Wendy is the The Career Coach – helping you to find fresh perspectives on your Job Search and Career. She helps you work towards your goals and aspirations, in a way that fits in with both work and home life. Email her at wendymason@wisewolfcoaching.com,  find her on Skype at wendymason14, or call +44 (0) 2081239146 (02081239146 for UK callers) or +1 262 317 9016 if you are in the US.

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Management: Is exploiting your team in your long-term interest?

bossManagement: Is exploiting your team in your long-term interest?

As a life and career coach I sometimes have clients who are unhappy at work. This can be for all kinds of reasons.  They may be in a job that doesn’t give them an opportunity to use their knowledge, skills and experience and they feel frustrated.  Or, perhaps,  they have been promoted to a new role that is a stretch too far and they are struggling.  Having too much to do and feeling stressed is a regular..  And of course we have all encountered difficult colleagues, to say nothing of unpleasant and demanding bosses.  But there is a point when an unpleasant and demanding boss can slip over the boundary into something much worse; the boss becomes just plain cruel.

Most of us have read about the vile over-seers in the factories of the industrial revolution. Certainly, in the UK, employment law has made their kind of cruelty a thing of the past.

No, what I’m referring to here is a new kind of callousness!.

The economic conditions of the last few years have put great pressure on organizations. For many, the ability to survive in the market place has become the overriding priority.  And the values of the organization become the values of their key employees.

Hard decisions have had to be made!  It can be difficult to hang on to your finer feelings when you have to grapple daily with who to keep and who to let go. For some, feelings for the staff they manage have coarsened.

Treating the team as something to be exploited to ensure your personal survival sounds pretty outrageous when put into words.  And there are lots of ways you can avoid facing up to what you are doing . But that is what I am hearing about from some of my clients.

People are being asked to cope with larger and larger workloads in often more unpleasant conditions.  For example, what started out as poor but passable accommodation for a call center now houses as well much of company administration including HR.  For some, natural light is becoming a luxury!

When you complain or ask for help, the manager or supervisor doesn’t want to know – they have their own problems keeping senior management happy.  You risk finding yourself on next week’s hit list of people about to leave.

But it is short sighted really! Bad times will come to an end. When the good times come, what do you, oh mighty manager, think those employees are going to do? Well, they are not going to hang around when they have other opportunities, are they?

At the very least give your employees a hearing and if you can’t do anything right now, have the grace to apologize. And next time you are about demand something from  an employee you know is outrageous, stop and think!  Is the short term gain really in your long term interest?

Wendy is the The Career Coach – helping you to find fresh perspectives on your Job Search and Career. She helps you work towards your goals and aspirations, in a way that fits in with both work and home life. Email her at wendymason@wisewolfcoaching.com,  find her on Skype at wendymason14, or call +44 (0) 2081239146 (02081239146 for UK callers) or +1 262 317 9016 if you are in the US.

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Career Development – the FT Guide to Business Training really delivers

Career Development – the FT Guide to Business Training really delivers

Do you deliver training for your organization?  Then I think you will love this!

The Financial Times Guide to Business Training shows you how to develop, design and deliver outstanding business training.

Written by two of the UK’s leading business trainers and based on extensive research into what the best trainers say and do, this book:

· Is a single reference for anyone involved in business training whether you are newly qualified or experienced, a freelance trainer or already embedded in learning and development departments

  • Provides a comprehensive resource of ideas, tools and approaches
  • Will help you improve the quality of all aspects of your training needs, including analysis, planning and delivery
  • Reveals the secrets of outstanding business training so that you can improve your reputation and results
  • Answers commonly asked questions
  • Offers support on your training journey via www.ftguidetobusinesstraining.com


“I see this book as being an invaluable resource for anyone involved in providing HR support, L&D, CPD and In Service Training, and would certainly help the next generation of business professionals to create and provide more interesting and effective training” 

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How To Manage A Virtual Team of Employees (And Be Successful!)

the virtHow To Manage A Virtual Team of Employees (And Be Successful!)

Do you really need to be in the same building as your employees? Unless you serve customers face-to-face, there’s no compelling reason not to have virtual staff. But virtual arrangements can be fraught with pitfalls. This video from Denise OBerry provides some really useful tips.

If you enjoyed this video, you can sign up for Denise’s free weekly small business advice at http://www.deniseoberry.com/tips

Wendy is the The Career Coach – helping you to find fresh perspectives on your Job Search and Career. She helps you work towards your goals and aspirations, in a way that fits in with both work and home life. Email her at wendymason@wisewolfcoaching.com,  find her on Skype at wendymason14, or call +44 (0) 2081239146 (02081239146 for UK callers) or +1 262 317 9016 if you are in the US.

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The Secret Art of Being A Good Boss

The Secret Art of Being A Good Boss

the boss

In this video from Stanford University  Professor Robert Sutton draws on his new book, Good Boss, Bad Boss, to describe the mindset and moves of the best (and worst) bosses. He will weave psychological and management research together with instructive stories and cases to help you be a better boss (or deal with a difficult one).


If you are having problems with your boss, please get in touch.  Working with a career coach really can help.

Wendy is the The Career Coach – helping you to find fresh perspectives on your Job Search and Career. She helps you work towards your goals and aspirations, in a way that fits in with both work and home life. Email her at wendymason@wisewolfcoaching.com,  find her on Skype at wendymason14, or call +44 (0) 2081239146 (02081239146 for UK callers) or +1 262 317 9016 if you are in the US.

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