Tag Archives: Job Skills

How to be on time!

the-new-covent-garden-alarm-clock-slHow to be on time!

Here is a great post from Quartz on how to challenge a tendency to always be late!

“Lateness says volumes about your character and work ethic, and from a corporate standpoint it can cost billions of dollars. In the US alone, one in six workers reported being late at least once a week, and a third of employers say they have fired an employee for lateness, according to a 2011 survey. An earlier survey found that CEOs are late to eight out of 10 meetings—and that when they’re late every day by just 10 minutes, that adds up to $90 billion in lost productivity.

 Here are some ways to help identify the root causes of tardiness, and tricks to lessen the stress and at times humiliation of showing up late:…”

You can read the rest of this post at this link http://qz.com/260248/the-complete-guide-to-being-on-time/


Five Tips to Help You Feel More Confident

confidenceFive Tips to Help You Feel More Confident

This is a post I published a few years ago now but I believe it still useful.

Having a healthy amount of self-esteem and self-confidence is something that helps to make your life happier and more successful. Having confidence in yourself and your abilities goes a long way whether you’re facing a tough decision, adapting to a new situation or facing major change. Here are some tips on how to build your self-esteem.

1. Stay relaxed

Staying relaxed in general can help you see the bigger picture and not sweat the small stuff so much. It’s also a good frame of mind to be in when you’re taking a close look at the things you’re not so good at. There are lots of simple relaxation techniques around that can help – simple breathing exercises are easy to learn and really do help. Try this link.

2. Understand your strengths

Everybody’s good at something, and many people are good at quite a few things. Even if you don’t have a talent or strength that you’re aware of, you probably have some interests you can develop into strengths.Make a list of a few things you’re good at and a few things you’re interested in and would like to be better at. Share this list with someone you like and trust – this is a good exercise to do with a partner who also wants to work on their confidence. They can probably help you find other things you’re good at, too, and help you come up with a plan for developing other skills and interests.

3. Realize your limits.

Remember no one is perfect and no one can do everything. It may not always seem this way, but it’s true. So if you are not the chief executive or a millionaire – that’ is OK! You have a personality and a perspective on the world that’s all your own and completely valuable.

4. Stop criticizing yourself. Now!

This is one of the things that stop us achieving our goals and feeling good about ourselves. You are a mixture of strengths and weaknesses just like everyone else.Concentrate on the good bits! If you don’t do well at a particular project or task the first (or even the second time), it doesn’t mean that you never will. Perhaps you weren’t prepared or the time simply wasn’t right. It doesn’t mean that there is something wrong with you or that you’ll never succeed. It is natural to feel disappointed but don’t get hooked on it – let it go and move on. You’ll be that much closer to achieving what you want if you do.

5. Celebrate the good things.

Notice all the good things you do in a day even the small things.Everything – the favor you do for a friend – the help you give a relative – it’s all good.Notice it and give yourself a big pat on the back.Get hooked on feeling good about what you achieve – it will become a habit. You could always keep a celebration journal to reflect on when you are feeling down.  Don’t be afraid to treat yourself when you do something good.

Wendy Mason is the Happiness Coach.  Wendy is a life and career coach and writer. She is passionate about helping people find happiness at work and at home! She helps people reach their goals and aspirations, without sacrificing their home and personal life.  She believes coaching requires compassion, warmth and empathy. Wendy helps people reach their career goals and aspirations, without sacrificing their home and personal life.You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com


Job Search: What Are Your Weaknesses?

Job Search: What Are Your Weaknesses?

Today we have a short video which deals with that most challenging of interview question: what are you weaknesses. It provides some great advice. What matters is not just the weakness but how you talk about it!

Wendy Mason is a career coach.  She helps people reach their goals and aspirations, without sacrificing their home and personal life.  Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between coaching and writing. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

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Embedding Change – Making It Stick And Creating A Culture

Embedding Change – Making It Stick And Creating A Culture

Here are some ways to make sure the change in your organization is successful

  1. Give them the evidence Show people over and over that the change is real. Provide them with a steady stream of evidence to prove that the change has happened and is successful.  Set out to deliver real results at regular intervals in your change process and then tell people about them – don’t just wait for the big bang at the end. Get people involved and then get them to talk about their involvement.  Make sure everyone hears the news.
  2. Financial reward When loyalty and the joy of the job are not enough to keep people, they may need some financial or other rewards.  The promise of future reward may be enough to keep them engaged but make sure it isn’t too far out to be enticing — usually reasonable reward needs to be within a twelve-month timeframe. This risk is that when the reward is gained, you may lose them. If you want them to stay, you may need to keep a rolling “golden handcuff “ system
  3. Build change into formal systems and structures After a while, institutionalized things become so entrenched, people forget to resist and just do what is required, even if they do not agree with them.  So you can make changes stick by building them into the formal fabric of the organization, for example, in standards and personal objectives.
  4. Give them a new challenge A challenge is a great motivator that can focus people on new and different things. Get people to keep up interest in a change by giving them new challenges related to the change.  Make sure the challenges really stimulate them and keep them looking to the future.
  5. Reward people for doing the right things. A surprisingly common trap in change is to ask (or even demand) that people change, yet the reward system that is driving their behavior is not changed. Asking for teamwork then rewarding people as individuals is a very common example.  So when you make a change, make sure that you align the reward system with the changes that you want to happen.
  6. Rites of passage Rituals are symbolic acts to which we attribute significant meaning. A celebration to mark a change is used in many cultures, ranging from rites of passage to manhood for aboriginal tribes to the wedding ceremonies of Christian and other religions. Such ritual passages are often remembered with great nostalgia, and even the remembrance of them becomes ritualized.  When a change is completed, celebrate with a party or some other ritualized recognition of the passing of a key milestone.  You can also start a change with a wake (which is a party that is held to celebrate the life of someone who has died) to symbolize letting go of the past.  Create new rituals to help shift the culture to a new form. Use these, if possible, to replace the rituals that already exist.
  7. Socializing Build your change into the social fabric. A change that is socialized becomes normal and the ‘way things are’.  When something becomes a social norm, people will be far more unlikely to oppose it as to do so is to oppose the group and its leaders. Seal changes by building them into the social structures.  Give social leaders prominent positions in the change. When they feel ownership for it, they will talk about it and sell it to others.

If you have other ideas for embedding change and making it successful, please share them here.
Wendy Mason is a career coach.  She helps people reach their goals and aspirations, without sacrificing their home and personal life.  Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between coaching and writing. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

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Why don’t you want to manage older workers?

Why don’t you want to manage older workers?

We hear much about the efforts required to get young people into work. And, of course, that is important. But spare a thought for those of us at the other end of the age spectrum.

There may be lots of reasons why older workers are finding it difficult to stay in, and find new opportunities for, work. Lots of those reasons may not be valid for the majority of older workers but they have built up into a prejudice.

Unfortunately, it is true that many who are making hiring decisions believe older workers don’t perform as well as those between 25 and 35 – that seems to be the new “golden zone” for recruits. Older workers are said to demand high pay, cost more in terms of resources, resist change and don’t respond flexibly to fit in with a team. As a result , sometimes carefully disguised, discrimination against older workers is widespread.

Managing an older worker does not require a hugely different approach, to managing a very young person. But some younger managers find the whole prospect daunting – so they do their best to avoid it. The biggest concern employers’ express about hiring older workers is that there will be conflicts when they are managed by younger supervisors. In the US, it is said that an incredible 88 percent of employers worry about hiring older workers because they fear such conflicts.

Managing someone older than you, does seem to touch a very raw nerve in managers and there seems to be a high level of distrust on either side. So how can managers get the best out of their older workers?

In most circumstances, older workers are like other workers – they are unlikely to respond well in a command and control culture. Except in an emergency, older workers are not likely to respond well to being “given orders”. But, they are likely to respond well to an intelligent and enlightened leadership style. This means communicating clearly about issues and challenges.

They welcome being involved in decision making and having tasks delegated to them. Give an older worker responsibility and most are likely to give you their all and share with you their wealth of experience. So, then they expect you to give them recognition for what they have done, including for the wisdom they share with you. If you give your older workers the opportunity, their work will shine just like the grey hair on their heads.

Wendy Mason is a career coach.  She helps people reach their goals and aspirations, without sacrificing their home and personal life.  Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between coaching and writing. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

Would you like to reach your career goals and aspirations, while having a fulfilling home and personal life? Find out more at this link
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In the early 20th century, psychologist Kurt Lewin identified three stages of change that are still the basis of many approaches today.


People like to feel safe, and in control,and their sense of identity is tied into their present environment; particularly if it has been relatively stable for a while!  This creates a feeling of comfort and any challenges to it, even those which may offer significant benefit, can cause discomfort. See why change hurts!

Talking about the future is rarely enough to move them from this ‘frozen’ state and significant work is usually required to ‘unfreeze’ them and get them moving.  In frustration some managers start using a Push method to get them moving – coercing them into a change.  This can create a lot of unhappiness and frustration.

The Pull method of leadership, persuasion and modeling behavior takes longer but has a better long-term effect . The term ‘change ready’ is often used to describe people who are “unfrozen” and ready to take the next step. Some people become ready for change fairly easily, whilst others take a long time to let go of their comfortable current realities.


For Lewin change is a journey.  This journey may not be that simple and the person may need to go through several stages of misunderstanding before they get to the other side.

A classic trap in change is for the leaders to spend months on their own personal journeys and then expect everyone else to cross the chasm in a single bound.

Transition takes time and needs leadership and support!   But sometimes  transition can also be a pleasant trap – it may feel better to travel hopefully than to arrive – particularly for the team leading the change.


At the other end of the journey, the final goal is to ‘refreeze’, putting down roots again and establishing the new place of stability – embedding new processes and developing a new culture.

In practice, refreezing may be a slow process as transitions seldom stop cleanly, but go more in fits and starts with a long tail of bits and pieces. There are good and bad things about this.

In modern organizations, this stage is often rather tentative as the next change may well be around the next corner. What is often encouraged, then, is more of a state of ‘slushiness’ where freezing is never really achieved (theoretically making the next unfreezing easier). The danger with this that many organizations have found is that people fall into a state of change shock, where they work at a low level of efficiency and effectiveness as they await the next change.

If  you are serious about being a better leader and doing your best in your career while having a good life at home, I think you will find our new programme interesting!   http://gettingtherewithwisewolf.com/

Wendy Mason is a career coach working mainly with managers and professionals who want to make that jump to senior level while maintaining a good work/life balance. Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between face to face coaching, and coaching and blogging on-line. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

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Dictionary Definition;

1. Steadfast adherence to a strict moral or ethical code.

2. The state of being unimpaired; soundness.

3. The quality or condition of being whole or undivided; completeness.

“I have found that being honest is the best technique I can use. Right up front, tell people what you’re trying to accomplish and what you’re willing to sacrifice to accomplish it.” – Lee Iacocca

The most effective way to behave in work and business (including large banks), as in life, is to act with integrity.  Note the definitions above which talk about wholeness, soundness and completeness – this is a definition of health?

That means being as honest as you can and being fair.  As Lee Iacocca says, tell your team the truth and tell them what you are doing about it.  Be a model for honesty, openness and fairness and show that you expect all in your team to follow

Be as realistic as you can about the risks    When you can, help your staff prepare for bad news.  But combine all of this with being scrupulously fair.  They will know if you play the favorites game or, for example, take the opportunity to pay off old scores if you have to  lay people off or reduce hours.  You will lose good will and that extra contribution you need from those who stay.

In the good times share bonuses fairly and for good reasons – nothing is more de-motivating than seeing a colleague who doesn’t really deserve it, getting a bonus. If the bonuses you pay will not stand up to public scrutiny – don’t pay them.

There are major advantages in acting with integrity in all parts of the business in  terms of competitive advantage.

  • The public, and that means your customers, are increasingly concerned about ethical standards
  • Customers and good staff are more like to be attracted and retained
  • Shareholders are more likely to invest in those they trust, now more than ever
  • Staff and your own morale will be higher
  • Your reputation will be something you can be proud of
  • (At its crudest) You stay out of jail and believe me in old age, the money will not make up for the shame.

Here are some ideas for acting with integrity! If you can’t get your head round it, hire someone to advise you on good governance – there are plenty of us around and it isn’t hard to put it in place.

Some principles for making decisions with integrity!

  1. Make sure those in management know how to step back from every critical decision before they make it and look at it objectively.
  2. Understand the risks in your own culture.  Monitor those likely to get swept along by excitement or urgency to the point where they lose judgment .   Personal power, ‘winning’, strategic plotting, high drama, etc. feel good – they are exciting – but they rarely lead to real long-term business advantage
  3. Strive for fairness and the long-term, and not short-term polarized ‘winner takes all’ outcomes that threaten the organization’s long-term survival.
  4. Learn from history and earlier situations. Reviewing how previous situations were handled, reduces the risks of making daft mistakes:  Also history is a superb store of already invented wheels, which can often save you the time and agonies of trying unsuccessfully to invent a new one.
  5. Understand the long-term consequences.  You need to build in time, and structures, to think through what these might be. Try to make sure there are no unforeseen consequences which work to your, and other people’s,  detriment. Ask;
    1.  What do I get out of this? If you directly address how you benefit it’s easier to spot biases and blind spots.
    2. If we do this, what will happen? Play out the effects of the  decision. Be alert to the impact on stakeholders you may not have considered.
  6. Make sure what you do is legal, but think about the spirit of the law as well as the words.  No one really respects or trusts someone who is known to “bend” the law and that includes your customers and share holders
  7. Consult widely –  not just your staff, but your customers, if you can,
  8. Above all, resist the delusion and arrogance that power and authority tends to foster. This is especially important to guard against if you live and work in a protected, insulated or isolated situation, as many large-scale leaders and decision-makers tend to do. Being a leader for a long time, or for any duration in a culture of arrogance, privilege and advantage, provides great nourishment for personal delusion. Many unethical decisions come from arrogance and delusion. Guard against becoming so dangerous.

Acting with integrity doesn’t just help you to sleep at nights but you also stand a chance of leaving a real legacy – someone who is remembered and respected in your community and beyond for a very long time!

Wendy Mason is a Life and Career Coach.  She helps people have the confidence they need to be successful at work and to change career while maintaining a good work/life balance. You can email her at wendymason@wisewolfcoaching.com

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