Tag Archives: Economy

Entrepreneurs Growing Forward

Today our guest blogger Lindsey Harper Mac writes about the choices  small companies may have to make to survive the economic winter.  Lindsey is a professional writer living in the Indianapolis area. She specializes in writing guest posts on social media and education. Currently, Lindsey is completing work on her master’s degree.

Entrepreneurs Growing Forward

When a business has been in existence for a few years, has solid cash flow and all is running smoothly, the life of the business owner can look easy to outsiders. But chances are, getting the company to that point required the owner and founder long hours of hard work and great financial and lifestyle sacrifices.

Independent small business owners often start their businesses by investing their life savings, taking out small business loans and even maxing out their credit cards to get the company started until funds from client billings start coming in. Many don’t even give themselves a paycheck for the first year or longer. This is a huge risk and sacrifice they and their families make. Even if the business succeeds, it means that numerous purchases, vacations and any spending that is not absolutely essential must be put on hold until the business gets on solid financial ground.

Likewise, the new business owner must often work long hours to get the business running smoothly and to get enough client billings in the pipeline so there is sufficient cash flow. This can take several months and sometimes years, creating an unbalanced lifestyle that is essentially all work and no play. Not everyone is willing to make these sacrifices. They aren’t willing to work that hard, that long or do without the things they want to make it happen.

But, if they don’t, and the business should fail, all the money they borrowed to invest in it is gone and must still be paid back.

Additionally, even owners of established companies must make hard decisions when the economy takes a downturn, or when a major client decides to cut costs and do in-house what they had been outsourcing to your small company.

One small company, Quality Environmental Professionals, Inc., or QEPI, headquartered in Indianapolis, had tough decisions to make late in 2008 and early 2009 when the economy took a downturn.

QEPI owner, Deb Peters, cut her company’s reliance on color copying, which was costing $9,000 every quarter, and implemented sharing files electronically, and using black and white copies when paper was necessary. Another change she made was in the employee break room, where she stopped buying employees’ coffee in individual packets and began purchasing large cans of coffee from Sam’s Club. By making these and other cuts, Peters was able to keep all of her 34 employees instead of making cuts by layoffs.

Other small businesses cut back on hiring cleaning and lawn care help and asked their employees to help with those tasks to prevent in-house layoffs. A survey of 100 human resource executives conducted by consulting firm Challenger, Gray and Christmas found that more than 66.7 percent of these companies cut travel expenses, and more than 6 percent began letting their employees telecommute to cut office space expenses. Work instead could be done through online conference calls and other technology, such as instant messaging, to communicate with their customers, materials suppliers, vendors and with company employees in satellite offices. In some cases, the satellite offices were dispensed with altogether, resulting in even more savings, and employees in those offices now work from home.

Working together to get through lean times usually strengthens a business overall and positions it for growth during the next economic boom.

About the author: Lindsey Harper Mac is a professional writer living in the Indianapolis area. She specializes in writing guest posts on social media and education. Currently, Lindsey is completing work on her master’s degree.

Also by Lindsey Harper Mac

Why “be the best” when you could be the one making the rules? | WiseWolf Talking – the WiseWolf Coaching Blog.

The Makings of a Great Leader | WiseWolf Talking – the WiseWolf Coaching Blog.

 

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Out-sourcing – how to be good at it!

In the present climate the pressure to seek value for money through out-sourcing is stronger than ever.

Yes, you can save money but getting the full value from your outsourced service and making sure that it supports your business in the way you intended is complicated.

The financial benefits alone are often not properly understood.  The results of research by Warwick Business School working with IT group Cognizant showed that less than half (43 per cent) of all CIOs and CFOs have attempted to calculate the financial impact of outsourcing to their bottom line let alone determined the real value to their organisations. They don’t know the real value and it is doubtful that they are getting the outcomes they expected!

Here are some steps you can take to ensure you achieve real value from your out-sourcing activity.

1. Know why you are doing it

Don’t out-source just because the competition does it!

What do you expect from the service and what resource will be available to support it?

Can you specify what you need and will you be able to measure and monitor it when it is delivered?

Have you got experience of managing outsourced services or can you afford to buy that expertise?

How essential is this service to your business operations?

Can you afford to take the risk?

2. Be systematic but keep it simple

Work out a strategy for out-sourcing that your organisation can cope with!

If you are new to out-sourcing don’t go for a complicated strategy that involves many suppliers.

If you go for a complex supply chain, you will need to know how to manage it

If you go for multiple suppliers, you will need to know how to coordinate them

Start with a single and relatively simple business function and a single supplier and build from there.

Gain experience as you develop the approach

3. Know how you are going to measure and monitor

Many companies rely on service level agreements (SLAs)

SLAs are crucial to outsourcing arrangements but you will need more than a traditional SLA if you are interested in business improvement!

Measuring against an SLA will tell you about delivering the status quo

Most SLAs will not tell you if the service is really delivering benefits and the right outcomes to your operation!

You need to focus on business improvement rather than just service improvement processes!

Determine what evidence of success and the right outcomes really looks like and use it!

Use industry benchmarks IF they are useful to your business

4. Invest in the relationship for long-term value

Demands and expectations change over time!

This can lead to disagreements with your supplier which can erode the relationship

Agree at the start how you will recognize and respond to changes together

Share information honestly between you

6. Be an intelligent client

Don’t hand all your talent across to the supplier with the service

Keep enough expertise available so you can talk intelligently to your supplier about performance

Keep enough expertise to cope with changing your contractor if necessary in response to supplier failure or market changes

Keep enough expertise available to cope with business innovation.

Be honest with your supplier about your expectations and your customer base

But be prepared to learn from your supplier

You can find this as a slide presentation on LinkedIn at the following link  http://slidesha.re/hc0HyK

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Outwitting the lovely Ondine, or making the right choices in hard times!

I watched a piece on breakfast television about a small child with something that sounded sinister, Ondine’s Curse.  This is a respiratory disorder that is fatal if untreated as sufferers stop breathing during sleep. It is very rare and the name is a reference to the myth of Ondine, a water nymph who had an unfaithful mortal lover. He swore to her that his every waking breath would be a testimony of his love. He was unfaithful so she cursed him; if he should fall asleep, he would forget to breathe. Eventually, he fell asleep and his breathing stopped. Anyway the story this morning was really about the child being able to be at home for Christmas because someone had invented a ventilator that was small enough for a child’s room!

Ventilators are usually large, cumbersome and difficult to accommodate! So this invention, not only adds to the happiness of a small child and her family, it also reduces the cost of her care to the NHS. No longer will she need expensive hospital resources, even with back up at home from community nursing staff, there will be a saving!

What struck me most was the need to take a long view when reducing costs. Inventing new equipment to reduce costs (and hopefully improve quality) long-term takes time and investment. Also, it requires creativity and teamwork! None of these qualities thrive in hard and uncaring environments. To achieve a climate that can deliver long-term ‘efficiency’ improvements while maintaining (or even improving) quality takes great leadership.

Exam question for December 2010 – do you think your leadership abilities would be up to the challenge? How are you going to maintain/improve them next year?

I would like to wish all readers a very Happy Christmas and a very creative New Year in this time of challenge! I hope you will come back because there will be lots more here next year to help you manage the changes you face!

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Alice down the rabbit hole – or customer service and schizophrenia in the downturn!

I’m reading ‘Surviving Change – A Manager’s Guide’ from Harvard Business Press. It advises on managing in the downturn and opens with a discussion of different survival strategies – hard and soft!  In fact, most change is a mixture of the two and the strategy chosen usually reflects the underlying culture of the organisation!   How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.

The ‘hard’ approach to change is usually short-term and about economics  – cut costs and increase cash flow! If a unit, or an employee, cannot demonstrate how they add financial value, out they go with very little ceremony or concern for personal well-being. The change is usually hard driven from the top with little wider engagement.  Often consultants advise the magic inner circle and HR consultants deal with casualties that might cost the organisation.

Soft change focuses on developing the organisation to meet new conditions with high engagement across the piece from the leaders. Employees trust in the informal contract they have with the organisation and work towards its well being.

Sadly experience shows that neither soft or hard approaches work in isolation.  The hard approach works in the short term but with that alone you are usually left with a demoralised and disloyal workforce – your best employees probably left at a rate of knots when you started the change.  The soft approach can take years to embed and the market doesn’t stand still!

Most successful change is a combination of hard (rationalisation well managed) and soft (employee engagement and encouragement to learn new skills).  But if change is a reflection of underlying culture and that has conflicts within it, a change can put the whole organisation out of kilter.  What I’m thinking of here is an organisation that pays lip service to soft but is really hard.  I believe in the downturn this is likely to be an increasing problem, particularly in the service sector.

Clients of service companies, particularly in the UK public sector, like to hear how well the company manages its employees.  A tender panel may take great interest in training and development approaches but, of course, the final decision is usually made on the keenest price.  In the present climate the client is likely to continue to seek cost reductions, which mean lots of change to be managed.  This can lead a company into a kind of schizophrenia.  It flags up all the good things its HR team would like to do but finds itself increasingly having to make hard, and very short-term, decisions.  As a consequence, its own employees and its middle managers in particular, become confused and a little cynical!  In turn this impacts on the service delivered to the client – so the client pushes harder!

What is the answer.? Well maybe it starts with a little more honesty on both sides!   Perhaps clients should start being more realistic about how they expect their service companies to manage for the price they are prepared to pay.  Perhaps the companies should be a little more honest with clients, and  with themselves, about the real costs of delivering ‘cuts’  At the end of the day, a client gets what they pay for and it they want to see services well managed with employees committed to the services they deliver, they need to recognise there will always be a cost even in the downturn!

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MAKING PERFORMANCE MEANINGFUL WITH MPM REVIEWS

Geoff Edmundson and I have founded G&W Consulting.  We both have a depth of experience in contract management as well as project & programme management and the management of organisational change. G&W Consulting will provide MPM Reviews – evidence based contract performance reviews, peer reviews and healthchecks across the lifecycle of service contracts; this includes advice and guidance on handling the follow-on business improvement issues and related assurance & risk governance mechanisms. G&W Consulting has developed and successfully piloted a peer review methodology – the MPM Review. This investigates the readiness, fitness-for-purpose, direction and performance of service contracts, service delivery operations and organisation throughout the lifecycle of the contract. We provide independent practitioners from outside of the organisation who use their experience and expertise to examine the progress and likelihood of successful service delivery. The MPM Review is used to provide a valuable additional perspective on the issues facing the responsible team and external challenges to the robustness of an organisation, systems, plans and processes. If you wish to find out more about G&W Consulting and the services we provide follow this link

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