Category Archives: Managing Change

What is management and will you be good at it?

Posted on 12 March 2012 | Leave a comment
LA2-NSRW-2-0286

What would you like to build now?

A lot of words are written about management!  But it really isn’t that complicated. Management is getting things done by working through other people!

Management is not a science; although you will find a lot of useful management theory based on psychology and social science.  Put the word “management” into a search on Amazon and you will be amazed!

Management does mean responsibility but it can still be an adventure and it is often fun. In fact, I would say a good sense of humour is a basic requirement!

A manager is the person others look to when there is a job to be done!  If you do a good job of managing, others will get the job done well. If you don’t, they may just get there despite you, if they are a good team. But they may not and they will not like it!  But you remain responsible either way.

You are never perfect as a manager, no one ever is!  But you can learn to get better and better.  You can be an explorer as you set out to learn the way best to get things done through people, in lots of different situations.  You can try everything from managing in your local supermarket to leading a project to reach the stars!  You could discover a new cure for cancer – that rarely gets done without a form of management. Of course, you need to be a scientist as well for that one – but someone still has to manage!

Even with the best systems in the world, new situations require managers to be ingenious and creative! And the people you manage never stop being interesting and surprising.

If you are searching for the secrets of being a good manager, well, many of them lie locked inside you already.  Others you will learn from experience, through training, through reading and just watching and listening to those about you.

Do you have the characteristics of a good manager?

  1. Are you trustworthy and open in your approach?
  2. Do you listen well and communicate clearly?
  3. Are you fair and even-handed?
  4. Are you interested in other people and want to help them do well?
  5. Do you like getting the job done quickly but properly?
  6. Are you happy to share the task?

If you can say yes to those six questions then you are on your way!

Wendy Mason is a Life and Career Coach with an interest in management, leadership and in change – both personal (career and life out side of work) and within organizations. You can email her at this link or ring ++44(0)2084610114 

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Leadership, the Lone Worker and Getting Things Done

Posted on 25 January 2012 | Leave a comment
Cartoon of the big bad wolf reading a bedtime ...

Many moons ago when I was a manager in a large organization.  I had a fearsome reputation for getting things done! I choose my words carefully here and, yes, fearsome is the word.

Dictionary definition: fearsome – causing or capable of causing fear!

Yes, I was very well-known for achieving but most of it had a lot to do with volume (of voice) and not value!

Over the years I learnt more about leadership and that true leadership is about vision and valuing both those you lead and those for whom you are delivering.  There was very little to be gained by aggression or an aggressive style of leadership.

I learned as well about project management and that even the achievement of simple tasks can often benefit from a little analysis and planning.

When I moved on from management and into management consultancy, what surprised me, as much as the general lack of leadership, was a lack of delivery skills.

Simply – people did not  know how to manage getting things done and their goals achieved!

Well, we read all the time about the lack of leadership competence.

I suspect the complexity of modern organizations is probably far outstripping our ability to generate enough competent leaders.  If that is true it very worrying indeed.  But that is not why I’m writing today.

The lack of delivery skills, whether well–led or not, is even more frightening.

There lots of people around with great ideas.  They have vision, energy and enthusiasm and they may well have great leadership ability.  If they manage to find themselves in organizations that can support them, they will lead their teams to deliver great things.  But they can founder, if they cannot work in environments that support them in that way.

If you work alone or in a very small organization then you have to be both a thoroughly competent leader and a good manager.  Now what do I mean?  Surely when you work alone you don’t need leadership and management skills.

Sorry but I think you do!  You need to be able to articulate a vision for yourself that will motivate you to commit to the task ahead.  It needs to set-out in enough detail for you to plan the tasks you will need to do if you are to turn your vision into reality.

Then you need to plan, manage and check your project through until you deliver and enjoy the benefits.

Quite a challenge isn’t it!  If you need any help please get in touch I have lots of tips to pass on.  I will be very happy to share with you the lessons I learned the hard way when I decided that fearsome wasn’t the best leadership style I could adopt!

Wendy Mason works as a Coach,Consultant and Blogger. She works with all kinds of people going through many different kinds of personal and career change, particularly those wanting to increase their confidence

If you would like to work on developing your own confidence, Wendy offers the Wisewolf Learn to Be Confident Program at this link

You can contact Wendy at wendymason@wisewolfcoaching.com  or ring ++44 (0)2084610114

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Posted in Competencies, leadership, Leadership styles, Management, Managing Change

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Corporate Panic and lessons from the Wolf Pack!

Posted on 20 December 2011 | 2 Comments
Eleven-member wolf pack in winter, Yellowstone...

I left the UK public sector five years ago.  At that time people management skills appeared to be in the decline.  I noticed this particularly in how restructuring exercises were being handled.  It was the main reason I chose to go!

I had always been very proud to be part of the UK Civil Service! Sadly that ceased when I saw how some of my colleagues were being treated. No, not because we were being downsized – it was how we were being downsized.

Well, the UK public sector has changed a lot since I left and I do not mean in terms of the colour of the government.  In terms of managing change, few lessons seem to have been learned and a good number seem to have been forgotten.

There have always been good and bad employers – bosses with more and less finesse when dealing with their employees.  My encounters with large private sector corporates, has led me to think they are not better or worse at handling people than those in the public sector.  Good practice in small and medium-sized bodies varies widely in both sectors.

Recently I have heard some very strange and rather sad tales from those in both the public and private sectors. I have heard about organizations going through their third and fourth restructuring in a few months.

On top of that, I am being told of people who have had to reapply for their own roles three and four times in those exercises. As you will understand the effect on staff morale is devastating.

Running large corporate change programmes – even when well handled – costs a lot of money.

Right now, not only is there a lot of change but it is very clear that it is not being handled well.

As one former colleague with vast experience of managing public sector change successfully said to me;

“They try to manage a restructure themselves and can’t. So then they bring in one of the large consultancy firms to help and they just seem to make it worse. They are being told to finish the change quickly, so they don’t try to find out what we do really but they get well paid.”

What is going wrong?  Well yes, I do know about the economy and the need to make “cuts”.  And yes I do know we live in a world of constant change.

But there seems to be a kind of corporate panic/frenzy around and that is the worst way to respond.  Now more than ever we need real leadership and we need leadership confident enough to be serene when all about are running round like headless chickens.

Think about a wolf pack!  Wolves have to flex and change all the time as they hunt.  The constants are that they are quite clear why they are there, the strengths and weaknesses they possess and their roles. The leader sniffs the wind and off they go in very good order.

The weather may change about them and the quarry may lead them into new and difficult terrain.  But because they are well led, have a strong commitment to the pack and are clear about their roles they succeed often enough to thrive even in the most challenging times.


Wendy Mason works as a Coach, Consultant and Blogger. 

She works with all kinds of people going through many different kinds of personal and career change, particularly those;

  • looking for work
  • looking for promotion or newly promoted
  • moving between Public and Private Sectors
  • facing redundancy
  • moving into retirement
  • wanting to do a mid-life review

You can contact Wendy at wendymason@wisewolfconsulting.com  or ring ++44 (0)2084610114

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The Resilient Mindset – don’t let a fixed mindset defeat you.

Posted on 21 November 2011 | 2 Comments
Cover of "Mindset: The New Psychology of ...

“Don’t change – stay right where you are”!

Nobody said change was easy.  Personal change is hard, so is changing an organization.  It is uncomfortable and risky.

That is why most of us don’t change until change is forced on us.

We don’t change; even when making a change could make a huge and positive difference for us and those about us.

Most of us have a mindset that favours staying put right where we are – a “fixed” mindset. And fixed mindsets lack resilience.

Standing still and staying where we are, can present far more danger and risk in the long term than making a change.

Changing that mindset

So how do you develop a resilient mindset?

You need to learn to challenge your own thinking.

Your fixed mindset will chatter away in your head, if you let it.  It will fill your head with negativity and erode your confidence.

The nasty fixed mindset will tell you that even if you wanted to change, you can’t do it!  You’re not bright enough! Your team isn’t strong enough!  You don’t have the brains or the talent!

This time you are going to answer back. 

“Well I’m certainly bright enough – if I see the need for change, I’m bright enough to do it.  I can learn and I can find people who can advise me.  I can learn and my team can learn!”

You fixed mindset will probably answer – “But what happens if and when you fail?

So here is your defence.  “Everyone fails sometimes.  But I’ll do it well and I’ll manage the risks – so I’ve got every chance of success”

“But” says your fixed mindset, “if you don’t make the change, you can’t fail.”

“No, but, if I don’t try, I’ve failed already!

Now your fixed mindset sneers and becomes cunning.  “Oh so it is going to be easy for you then!”

You smile wryly.  “No it isn’t going to be easy.  Nothing worth having comes easy. I’m going to do it”

Back into the shadows!

If you keep beating it back, at some point your fixed mindset will slink away into the shadows.  It won’t be dead.

It may emerge occasionally when you are feeling tired or frustrated.

But you have the upper hand now.  You know you have to find the energy to take up your sword and beat it back into the shadows again.

With practice you can learn to think positively and confidently about your change.  You will develop a resilient mindset

You can do it! You can make the change you desire – it is time to start believing. Reach for your sword and begin practicing.


Wendy Mason works as a Coach, Consultant and Writer. 

She works with all kinds of people going through many different kinds of personal and career change, particularly those;

  • looking for work
  • looking for promotion or newly promoted
  • moving between Public and Private Sectors
  • facing redundancy
  • moving into retirement
  • wanting to do a mid-life review

You can contact Wendy at wendymason@wisewolfconsulting.com  or ring ++44 (0)2084610114

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Posted in Becoming a Leader Today, Change Management, leadership, Leadership styles, Leading Change, Managing Change, Positive Thinking

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Leading Change – lessons from the NHS – making sure your change is properly embedded!

Posted on 24 June 2011 | Leave a comment
The Department of Health headquarters in Whitehall

The Department of Health headquarters in Whitehall

I’ve worked on a lot of business change programmes.  When I first started, of course, that was not what they were called; around the NHS, we had lots of reorganizations!

The longest period of my career was spent with the UK Department of Health.  Not long after I started, the Government initiated a major re-organization of the NHS – the first appearance of Area Health Authorities, if I remember it correctly.  Not long after, victory was declared and the change was regarded as complete.

And then, of course, it wasn’t! Things started to go wrong!

Guess what, we had a further reorganization.  And, of course, victory was acclaimed again.  Again, things went wrong.

So, it became a repeating cycle, as governments of different political colours learnt the hard way that changing the NHS just ain’t easy!  It really doesn’t do a great deal for your political career and, hard as you try to, you can’t de-politicize it and give all the risk to someone else.  But that doesn’t stop the brave cavaliers trying again, does it?

I spent too long as a Civil Servant to now indulge in Party Politics.  Enough to say, that, it was watching those repeated failures that got me interested in large scale change in the first place.

What seemed rather grotesquely obvious to me (ex-nurse and, oh, too many years in the Department), was that none of these changes was allowed time to truly embed!

Politicians live with the election cycle – democracy in action.  Their Political survival requires quick results to convince voters.

Unfortunately, large and complex federations of organizations (like the NHS), can’t be turned round quickly.  Behaviour takes time to change and culture usually lags long behind behaviour.

Most of us don’t have anything as complex as the NHS to change.

But we do need to make our own changes stick/embed (Kotter Stage Eight).  We need to make the change become part of the core of the organization!

What can you do to help this along?

Well you need to make efforts continuously to ensure that the change is seen in every aspect of your organization. This will help give that change a solid place in your organization’s culture.

It’s also important that your company’s leaders continue to support the change. This includes existing staff and any new leaders who are brought in. If you lose the support of these people, you could end up back where you started.

What else can you do?

  • Continue to talk about progress every chance you get. Tell success stories about the change process, and repeat other stories that you hear. Give everyone a clear picture! But DON’T talk about the change being “over”.  If you do that, some people will just sigh a sigh of relief and revert to the previous state.
  • Include the ideals and values of the change in every new corporate event.
  • Remember those ideals and values when hiring and training new staff or making deals with new contractors.
  • Publicly recognize the achievement so far.  Make much of those who have worked so hard to get you this far!
  • Recognise and reward publicly those who truly demonstrate the change in their behaviour – even if that recognition has to be quite modest in the present climate
  • Don’t throw up your hands and declare a failure just because the outcome isn’t perfect – no change is perfect – good enough is what it needs to be..
  • Create plans to replace key leaders of change as they move on. This will help ensure that their legacy is not lost or forgotten.

I would love to hear about your own experience of large scale change. As for the NHS, well it belongs to all of us in the UK and everyone of us has a view – talk about Soccer Mums!

Kotter Reading List for you;

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Wendy Mason works as a personal and business coach, consultant and blogger. She has managed or advised on many different kinds of transition and she has worked with all kinds of people going through personal change. If you would like her help, email her at wendymason@wisewolfconsulting.com or ring ++44(0)2084610114 or ++44(0)7867681439 or

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