Monthly Archives: May 2012

The War for Talent

Today we have a guest post from Susan Popoola. Susan is an HR Specialist at Conning Towers which specializes in HR Transformation and Talent Management.  Consequences: Diverse to Mosaic Britain which explores Disatisfaction, Disengagement and Diversity within Britain is her second published book.

The War for Talent

Are you aware that there is actually a global war going on at the moment? Because of the recession and the high unemployment rates that exist at this point in time, it’s not immediately apparent but there is currently a global war for talent which will become very apparent by the time we truly get to the end of the recession.

But even now if you look closely and talk to a number of different businesses you will see the signs of it. You will constantly hear employers talking about the need for young people coming into the workplace to have employability skills. Whilst the British NHS is still highly run/supported by a significant number of doctors and nurses originating from Africa and Asia, at the same time there are an increasing number of nurses working within the NHS who are, or are thinking of, migrating to places such as Canada and Australia, due to the better pay and working conditions offered in such countries.

Furthermore, I recently had a conversation with the Managing Director of a small but very successful technology firm. Inadvertently we also spoke about the challenges that he was facing in getting people with the skills that he needed for his business. He further explained that he had got where he was because people had seen the potential in him and offered him opportunities that he hadn’t always had the ready skills for, but had supported his development in order to effectively fulfill the role in question. Taking account of this he pointed out that he was more than willing to cross-train individuals, but had been struggling to fill two particular roles for over six months, even though he had done direct searches, recruitment agencies and even the job centre.

This led me to contact a Government Minister and point out my observations and make suggestions on possible solutions. In a nutshell, I would like to see a government skills database in place that highlights skills requirements at a local, regional and national basis, the idea being that employers would enter their key skill requirements into the database.

My dialogue with the Minister is ongoing, but it leads me further to what I see as a blanket argument that currently exists about immigration which does not take a real account of both business and economic needs, together with future implications.

As it stands we’ve lost a lot of manufacturing jobs to overseas countries. Not too long ago we had the HSBC talking about relocating to Hong Kong. Further to this we have recently adopted an immigration policy that will make it increasingly difficult for multinationals to send expatriate managers from other countries to the UK to set up, run or work within offices within the UK. There is a risk with this that such organisations may choose to limit their operations within the UK.

At the same time there are policies being proposed/put in place to minimise the number of foreign students that come to study within the UK. I find this somewhat ironic for two reasons. In the first instance, we recently had the student demonstrations over university fees which have been described as a necessity due to the deficit in university funding. At the same time I recently spoken to a young South African lady who told me that for the course that she really wanted to study, at her university of choice, she had been told that it would cost her up to £50,000 per annum as a foreign student. I would venture to say that a local student wouldn’t pay up to a fifth of this, even with the changes to university fees. Even if you see this as an extreme case, there is still a marked gap between the fees that local and foreign students pay and we are therefore losing out on crucial funding with a knock on impact on local students caused by the narrowness of our thinking on immigration.

It’s possible that some may argue that the advantage gained from overseas students fees may be lost by such students staying within the Britain for a period to work. I on the other hand would argue that there is something positive in helping to develop individuals who then use their essential skills to contribute to the UK economy before returning to their home country. This is specifically true as foreign students are more likely to study courses in core subject areas whereby they come out with qualifications critical to the economy. It also helps to develop and retain a deep connection between Britain and the students home countries.

And before you say it, yes there is a high graduate unemployment rate of 20% at this point in time, but I believe most employers would go for the UK Graduate if he or she had the same to offer as the foreign graduate.

I guess the counter argument to this would be that their home countries have an equal if not greater need for jobs. My point of view would be – what if such people were able to set up a company in the UK as the case may also be and then go on to set up offices within their home country such that everybody wins and obtains the optimal outcome?

Susan Popoola is an HR Specialist at Conning Towers which specializes in HR Transformation and Talent Management.  Consequences: Diverse to Mosaic Britain which explores Disatisfaction, Disengagement and Diversity within Britain is her second published book.

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Career Development – Dealing With A Boss Who Feels Jealous.

 

Jealousy

Career Development – Dealing With A Boss Who Feels Jealous.

Bosses like all of us, come with any of the range of human weaknesses and one of them can be jealousy.

There you are, a senior manager who has worked hard to get to this level. You are good and you know it. But you are not always sure those above appreciate you. Then, along comes this bright young team member. It appears to you that for them everything comes effortlessly. Those parts of the work that you find difficult, they find easy. Plus your own boss has begun already to notice how good they are.

What do you do?

Well, if you are feeling confident, you take that bright young team member and put them to work on the area of work that you are not good at. Then, you praise them, encourage them and you make sure your boss knows that you spotted the talent and that you have incredible management abilities.

But what happens when you are not feeling confident?

Should we put them to work in some obscure corner on something that will give them no opportunity to shine? Or should we find fault with everything they do, so that in due course their confidence is destroyed? Should we start to niggle away about the faults they do have, being bright but young and inexperienced? We could sow the seeds of doubt couldn’t we? Of course, all these are risky strategies and make the whole team feel bad. But surely it is worth it to protect our own position and our own sensitive ego.

The trouble is that, sadly, there are bosses around who make these kind of bad choices.

How should you respond, if you begin to suspect your boss is feeling threatened?

First, direct confrontation rarely works, particularly if you need to keep the job. In most organizations, unless it is a clear case of bullying, the benefit of the doubt will usually be given to the more senior party. Calling on the support of your senior contacts against your boss could well rebound. They may not thank you for it, particularly if they value your boss for their technical abilities or they have a good record.

Jealousy is usually shown in quite subtle ways in the early stages. But if you begin to suspect it, the best approach is usually inclusion. Work on making your boss look good. Be ready to have your ideas presented as theirs. Keep your own records in cases which could present a serious breach of intellectual property. But be ready to give some of the lesser stuff away or at least be ready to share it.

If you have contacts higher up the office be ready to share them with your boss. And if your boss has unsung talents, make sure your senior contacts know about them.

Turn yourself into an asset for your boss, and not a threat.

But if you do find yourself relegated to the dreary corner, see what you can do to brighten things up. In most kinds if work there is some opportunity to make a positive mark if you look for it.

If at the end of the day, you are not able to influence your boss and you feel your own reputation is at real risk, think about moving on. A good brand once damaged is hard to recover and that goes for personal brands too.

If you would like advice in handling your jealous boss, get in touch because I’ve been there and I know how to avoid the scars.

Wendy Mason is a Life and Career Coach. She helps people have the confidence they need to be successful at work and to change career while maintaining a good work/life balance. You can email her at wendymason @wisewolfcoaching.com
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Managing people – dealing with a failing employee

Managing People – Dealing with a failing employee

So you have someone in your team that you think is letting you down. You can see that things are not working out as you expected. They’ve been around a while and things used to be fine. Now it is clear to you and other people that all is not well. What do you do?

First establish the facts. What is the evidence that performance really has changed and can you be certain that this team member is at fault?

Talk to the employee. Explain your concerns and any performance information you have gathered. Ask for their perspective.

Be fair, be open and be prepared to listen.

  • Do they accept that performance has fallen?
  • Are there factors inside or outside the organization that are affecting their performance?
  • Is there a health or family problem?
  • Do they understand the standard you expect?
  • Are they prepared to make a change?
  • Are there changes that you or others should and could reasonably make that will mean performance improves?

If the failure is down to the employee and there are no extenuating circumstances, within the bounds of employment law, you have choices to make. Much will depend on the reaction to your intervention.

If the employee accepts the failure and makes a commitment to improving their performance , apart from monitoring, there may be nothing further you need to do at this stage.

If performance does not improve, you will need to intervene again. You may need to coach the employee for a while and arrange some further training.

If that fails, you may need to impose closer supervision and move into disciplinary procedure and possible dismissal.

What matters most is that you intervene early – don’t let a bad situation just get worse.

  • Act early
  • Act always in good faith
  • Be willing to be open minded.
  • Collect evidence and be objective
  • Be clear about the standard you expect
  • Check that the employee understands your expectations
  • Reward progress with praise.
  • Keep records through-out
  • If you do have to dismiss, make sure it  comes as no surprise

But it is in your and their interests to give them a fair opportunity to make an improvement. Bringing an employee back on track is good for them, it is good for you and it is certainly good for the organization in terms of morale and use of resources, provided your intervention is in proportion.

Dealing with failing employees is never easy and the more prepared you are the better.  If you are a manager struggling with failing employees, a master in organizational leadership can help you learn the skills you need to really excel in the workplace and deal with all kinds of challenging situations.

If you need to the support of a coach in dealing with a failing employee, please get in touch

Wendy Mason is a Life and Career Coach. She helps people have the confidence they need to be successful at work and to change career while maintaining a good work/life balance. You can email her at wendymason @wisewolfcoaching.com

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Team Work – bringing in a new team leader.

A picture from 2006 before becoming president ...Team Work – bringing in a new team leader.

Sometimes when you have a project or a piece of work being carried out for you, you need to bring in a new team leader.

Perhaps your existing team leader left suddenly on promotion or for a better opportunity elsewhere. Perhaps things have not been going too well and, as sponsor, you decide you have done as much as you can to support the old team leader – it is time to make a change. Sometimes, sadly, the team leader has been taken ill or in an accident.

Whatever the reason, you have to bring in someone new to lead the project team.

Now, you need to explain what is happening to the team. You don’t want to paint the old leader in a negative light – you know there are loyalties. But you do want them to accept the change and the new leader. What can you do?

Here are some tips.

  1. Give the team a clear and honest explanation for the change. Where things have not been going well, you need to be quite careful about attributing any failure specifically to the old team leader. But you can be clear about why a new approach is needed and then emphasise the background and experience of the new team leader.
  2. Honour the past. If good progress has been made and the old team leader left on good terms, there is something to celebrate. This should be done as part of the change to the new team leader. Again, if the old team leader has been taken ill it is important to recognise the contribution that they and the team have made so far.
  3. Tell the team about the new team leader. Before the new team leader arrives, give the team as much information as you can about the new team leader and why they have been chosen. Show that that both the team and the new team leader have your confidence and make sure the team are clear about the role and your expectations.
  4. Make introductions. When the new team leader arrives introduce them to the team yourself. It is great if this can be over coffee or lunch so that there is an opportunity for some informal chat as well as formal introductions.
  5. Have an induction program. Make sure someone takes responsibility for showing the new team leader round. If you want to minimise any glitch in performance make sure that there is an induction program and that the new leader meets key people and knows who they are.
  6. Follow-up. Remember to check back. Don’t wait for the next formal board or project meeting to find out how the new leader is settling in. A short phone call from you asking how the new team leader is settling in will make them feel them feel appreciated and give you early warning if all is not going well. Touch base with the team themselves sometimes to show you haven’t abandoned them but be careful not to undermine the new team leader when you do it.

If you need support transitioning between team leaders, get in touch. Working with a coach can help a team make the change without disruption.

Wendy Mason is a Career Coach with Life Coaching skills and expertise in helping people have the confidence they need to be successful at work while maintaining a good work/life balance. You can email her at wendymason
@wisewolfcoaching.com

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Leading Change: High Levels Of Engagement Could Actually Put Your Change At Risk

Leading change: high levels of engagement could actually put your change at risk

New research by the Chartered Institute of Personnel and Development (CIPD) and Kingston University Business School’s Centre for Research in Employment, Skills and Society (CRESS) has emphasized the distinction between people whose man engagement at work is with doing their immediate job to earn a living and others whose emotional attachment is much wider and extends to the organization itself – colleagues, line managers and customers.

Those engaged primarily with their jobs might enjoy and take pride in their individual work but they just want to do it and get on with rest of their lives. It is interesting that the study found that these people who are transactionally engaged (their interest is mainly in the technicalities of own work) report higher levels of stress and difficulties in achieving a work-life balance than those who are emotionally engaged with the organization.

It can become more complicated when, for example. someone is emotionally engaged mainly with their profession and perhaps even their clients, but only transactionally engaged with their current role and the current organisation.

Now ,this presents some interesting challenges for those leading change, particularly in how they communicate about the change.

A change that is being made for the perceivable good of the organization is more likely to be supported by someone emotionally engaged with that organization. That is, if the well being of colleagues is seen to be a priority and there is a clear commitment to managing the change well.

However, a change that threatens the work of an individual who is transactionally engaged may present a much greater risk. Most change managers have encountered the committed and brilliant technical specialist who decides they have no alternative but to subvert a change for the good of their work.

So how can you respond?

Well, for a start you need to understand your group and have a care with the results of engagement surveys which may not distinguish between different kinds of engagement.

What kind of people are in your group and what kind of work do they do? Walk the talk – get out there and meet them. Have conversations and be prepared to listen and to deal with feelings and anxiety.

When you communicate the change be aware that the impact will be different for different kinds of people. Take those different needs into account when you are planning the message. Then recognize the risk that different kinds of engagement might present. If your change threatens the organization itself then you need to manage the risk that presents for those committed to it. But handled the right way they will come with you on the journey.

Those committed mainly just to the job may well simply remove themselves, together with their precious technical skills if they can see nothing in the change for them. If their skills are critical to the organization you may need to consider incentives to stay – these could range from money to opportunities for professional development or even enhanced technical facilities.

As with all change programs, success lies with inspiring people to follow the vision but that inspiration may come with different strokes for very different kinds of folks

If you need the support of a coach in developing your career as change leader or change manager, then get in touch – I’ve been there before you.

Wendy Mason is a Career Coach with Life Coaching skills and expertise in helping people have the confidence they need to be successful at work while maintaining a good work/life balance. You can email her at wendymason
@wisewolfcoaching.com
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